Privacy Policy

This Privacy Policy (the "Policy") states the collection and usage of your data during your use of our website (the "Website") and/or our daton application for mobile and handheld devices (the "App"). The Website and the App are jointly referred to as the "Platform" and the services provided thereunder shall be referred to as "Services". Saras Solutions India Private Limited (hereinafter referred to as "Saras" or "Company"), is a Company, incorporated and organized under the laws of India and having its registered office at Flat No. 304, Surekha Towers, H.No. 24-1/21 Ashok Nagar, R.C. Puram, Medak, Hyderabad- 500032. The Company is the sole and exclusive owner of the Platform.

Scope of the Privacy Policy ("Policy")
  1. This Policy inter-alia covers the terms concerning the privacy of your Personal Information (as defined below) on our Platform including but not limited to information related to your past use of the Services offered on Platform, marketing channels, sales data from websites, user behavior data and any other database you use and individuals communication, between you and the Company or its affiliates, representatives, successors, permitted assigns. We are highly committed to the privacy of your Personal Information and in providing excellent services to all of our customers and visitors to the Platform. By visiting the Platform, you are hereby providing your consent, accepting to and are in satisfaction of the practices described in this Policy.
  2. In reference to this Policy, the term 'Personal Information' shall mean and include information relating to identified or identifiable natural person such as name, e-mail address, user account log in information and password for such user account, mobile phone number, landline phone number, gender, date of birth, residential address, official address, all of which are stored on the Company's secure servers and/or in cookies on your computer.
  3. This Policy applies to Personal Information collected through its Services, in email, text or other electronic communications sent through or in connection with the Services.
  4. You are advised to read this Policy carefully. By accessing the Services provided on the Platform, you agree to the collection and use of your data by us and certain authorized third party having a contractual relationship with the Company.
  5. This Policy is not applicable to the information in the following circumstances:
    1. that you provide to, or that is collected by any third party through Services and social networks that you use in connection with the Services.
    2. That you provide to any other websites which are linked to our Website. By clicking on a link, logo or other items, please note that they may no longer be on our Platform.
Information collected by us
  1. We receive and store certain types of information such as the IP address of your machine/device from where and when you access Platform. Our server captures your activities for various analytical purposes.
  2. We collect your Personal Information directly provided by you and/or automatically receive as you navigate through our Services and/or other marketing tools.
  3. We use the information collected from you to provide analytics, data integration, to conduct research and for any other purpose.
  4. Notwithstanding any Personal Information that may be collected by us when you voluntarily provide such Personal Information for the purposes of creation of any user account for the purpose of availing our Services, we may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback. We also monitor customer traffic patterns and use of the Platform and other websites, which enables us to analyze the data and data integration.
  5. Anonymous Information: In addition to the information that you explicitly provide during your interactions, we will automatically receive and collect certain anonymous information in standard usage logs through our web server, including computer-identification information obtained from "cookies" sent to your browser from:
    1. Web server cookie stored on your hard drive/device;
    2. An IP address, assigned to the computer/device which you use;
    3. The domain server through which you access our service;
    4. The type of computer/device you're using; and
    5. The type of web browser you're using.
  6. Cookies and other technologies: We use cookies and other technologies to study traffic patterns on our website, to upgrade and improve usability and enhance user interaction and experience, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customize your experience and provide greater convenience each time you interact with us. We might make use of any Personal Information stored in the cookies only when it is provided by the user beforehand to the Website and does not contain personal identification information otherwise.
  7. The users have the option of blocking or not allowing cookies, which is provided for by most of the web browsers alerting you every time a cookie is being delivered to your computer system. This may however, result in hindrances while navigating through and interacting with the Website.
  8. In case you terminate your account with us your information may remain stored in archive on our servers even after the deletion or the termination of your account as residual information. This information will be used only for internal record keeping and legal compliance.
Personal Information Usage
  1. We use your Personal Information only to process your registration on the Platform, provide you with improved Services, contact you when it is needed by telephone and e-mail, and to advise you of Services which may be of interest to you, inviting you to be a participant or a respondent to an online event that is hosted on the Platform. We may also collect Personal Information from third parties such as data enrichment services.
  2. Further, the relevant Personal Information collected by us may be used to:
    1. To communicate with you on any matter relating our Services
    2. To communicate with you for marketing purposes
    3. Analyzing and improving our customer service.
  3. We may also use Aggregate Information (as defined below) and statistics for the purposes of monitoring website usage in order to help us develop the Platform and to improve our Services. We may provide such Aggregate Information to third parties on an aggregate basis. These statistics will not include Personal Information that can be used to identify any individual customer. We may organize contests and surveys and the information collected during these events may be used by us to improve your overall customer experience. Such information will only be shared with third parties on an aggregate basis.
  4. For the purposes of this Policy, "Aggregate Information" shall mean and include information that is recorded about users and collected into groups so that it no longer reflects or references an individually identifiable user. Such information does not identify you individually.
  5. Personal Information collected by the Platform may be transferred to other sites of ours where it is necessary to meet the purpose for which you have submitted the information. By submitting data on the Platform, you are providing explicit consent to transmission of data collected on the same.
  6. If you allow the App to access the address book on your Device through the permission system used by Platform, we may access and store names, contact and messages information from your address book to facilitate any form of interactions through our Services and for other purposes specified in this Privacy Policy or the Terms of Use.
  7. By submitting your Personal Information, you consent to the use of that information as set out in this Policy. We welcome your views on the Platform and the Policy. However, submitting personally identifiable information is entirely voluntary. You are not required to register with us in order to browse our Website. Please note that we offer some services only to visitors who do register. At any point in time, you can correct and make changes to your Personal Information by accessing your information in My Account/ My Profile section of the Website/Mobile Application. You may change your interests at any time and may opt-in or opt-out of any marketing / promotional / newsletters mailings. We reserve the right to send you certain service related communication, considered to be a part of your account with us, without offering you the facility to opt-out. You may update your information and change your account settings at any time. Please use the contact information provided below for the above purposes.
  8. If we plan to use your personally identifiable information for any commercial purposes, we will notify you at the time we collect that information and allow you to opt-out of having your information used for those purposes.
Non-personal information

Technical and non-personal information such as operating systems of the computer, Internet service provider, technical configuration of the computer, browser name and information, etc. may be collected by us during the user's interaction sessions with our Website. We may avail the services of Google Analytics to track customer usage pattern that requires certain information such as the Internet Protocol (IP) address of the user, Internet domain and host names, browser software, date and time that the site is accessed, etc. all of which may be recorded for the purpose of tracking trends, statistics and usage pattern.

Information Sharing and Disclosures
  1. We do not rent, sell or share your Personal Information to third parties -
    1. Unless we have to provide services that are requested by you;
    2. Unless we have to help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person or organization or property or asset or rights of the Platform from unauthorized use or misuse of the same, violations of our Terms of Service or to defend against legal claims/proceedings;
    3. Unless upon occurrence of special circumstances detailed hereunder-
      1. To respond to subpoenas, court orders, judicial proceedings, or other legal processes;
      2. To enforce the terms contained in the Terms of Service or the terms of this Policy;
      3. To respond to claims that any photo, text, or other material that violates the rights of third parties; or
      4. To protect the rights, property, or personal safety of the Platform, its users, or the general public.
  2. We provide certain required personal and contact information to affiliated companies or other trusted business partners for the purpose of providing the required service on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Policy and any other appropriate confidentiality and security measures.
  3. Business Transfer: As we continue to develop our business, we might be acquired completely by a company or merge with any other company. In such transactions, customer information generally is one of the business assets. In such a case, we will ensure the protection of your Personal Information as per this Policy. You hereby specifically consent and grant permission to the disclosure, and transferring, of information to such third parties.
Information Security and Data Protection
  1. We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.
  2. We will process your Personal Information when it is necessary to fulfill our agreement with you or respond to your inquiries; and (ii) comply with a legal obligation. Your data may also be processed when it is necessary for the purposes of legitimate interest of the Company, inter alia, to market and improve our Service. In case the processing of data requires your prior consent, we will collect such consent before carrying out the process.
  3. We restrict access to Personal Information to our employees, contractors and agents who need to know that information in order to operate, develop or improve our Services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
  4. Although we endeavor to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the internet cannot be made absolutely secure. By using the Platform, you agree that we will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.
  5. You further agree that you are solely responsible and liable for, and shall indemnify us against any and all costs, expenses, damages, fees, etc. that we may incur or suffer due to any Personal Information or other materials that you post, upload, submit, and otherwise made available on the Platform, including areas of the platform that are available to the public.
  6. We have no control over and cannot protect Personal Information that you disclose in public areas of the Platform. If you disclose your Personal Information in public areas, it may be collected and used by third parties, without our or your knowledge. You agree that by displaying your Personal Information or photographs on the Platform and the internet, for the intention of showing the information / those photographs to your friends, family, acquaintances, clients, business partners, and others, that you are relinquishing certain traditional privacy rights, wherein anyone with access to the internet has the potential ability to view your information / photographs. If you do not wish to relinquish these traditional privacy rights, do not share your information / photographs. The information provided by you is stored in secure computers. Advanced security measures are used to prohibit access to our computers by unauthorized persons.
  7. Notwithstanding anything contained in this Privacy Policy or elsewhere, we shall not be held responsible or liable for any loss, damage or misuse of your Personal Information, if such loss, damage or misuse is attributable to any force majeure event.
  8. In accordance with EU General Data Protection Regulation (GDPR), EU residents have the following rights:
    1. Right to access- The right to obtain access to your Personal Information
    2. Right to erasure- The right to obtain the erasure of your personal information without undue delay in certain circumstances
    3. Right to rectification- The right to obtain rectification of your Personal
    4. Information without undue delay where that Personal Information is inaccurate or incomplete
    5. Right to restriction- The right to obtain the restriction of the processing undertaken by us on your Personal Information in certain circumstances, for a period enabling us to verify the accuracy of that Personal Information. EU residents can exercise the right to opt out of the Platform by directly raising a request at the contact us section on our Platform. Also EU residents can contact the Data Processing Officer (DPO) for processing Personal Information.
Policy Review
  1. We regularly review our compliance with this Policy. Please feel free to direct any questions or concerns regarding this Policy or our treatment of Personal Information by emailing to us at support@sarasanalytics.com. When we receive complaints at this address, it is our policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities to resolve any complaints regarding the transfer of personal data that cannot be resolved between us and an individual.
  2. By using our Services, you consent to the collection, use, and disclosure of information in accordance with the terms of this Privacy Policy. We reserve the right to modify or amend this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you here, by email, or by means of a notice on our website so that you are always aware of the information that we collect, how we use it, and under what circumstances we disclose it. Unless we clearly state otherwise, the changes to our Privacy Policy will affect only the information we collect after the effective date of the change. If you have any questions or concerns regarding any of the terms of this Privacy Policy, please feel free to contact us at support@sarasanalytics.com
Jurisdiction and Dispute Resolution
  1. In the event of any dispute, controversy or claim directly or indirectly caused by, arising out of or relating to this Policy will be governed by the laws of India.
  2. The parties shall use all reasonable endeavors to first resolve the matter on an amicable basis, within a period of Sixty (60) days. No recourse to arbitration by one party against the other party under this Policy shall take place unless and until such procedure has been followed.
  3. Any unresolved disputes or claims which may arise out of or in connection with the Policy shall be referred to arbitration in accordance with the provisions of the Indian Arbitration and Conciliation Act, 1996. The arbitration proceedings will be presided by a sole arbitrator to be appointed by the Company.
  4. The arbitration proceedings shall be in English and shall be held in Hyderabad, India.
  5. The award of the arbitrator shall be final and binding on both the parties.
  6. Subject to the above, you hereby submit yourself to the exclusive jurisdiction of the Courts in Hyderabad, India.