Daton - Freshsales Integration

Freshsales by Freshworks is a full-fledged sales CRM software with AI-based lead scoring, built-in phone, email, activity capture and more to make your sales process simpler and more effective.

Integration Details

Integrate Freshsales with Daton to periodically extract Freshsales contact and tickets data and store it in a centralized warehouse. One can configure the data replication frequency and the data history to be extracted. Integration with Daton enables sellers to get a better sense of product/feature performance with respect to the number of consumer complaints.

With integrated consumer data from analytics platforms, sales platforms, and helpdesk platforms, organizations will be able to prioritize the complaints and provide efficient service to the consumers. For example, Daton will enable sellers to identify high value customers and assess the quality of care received by them.

Resources

Supported Freshsales APIs

1. Agents
2. Roles
3. Groups
4. Companies
5. Contacts
6. Tickets

Find more information about the Freshsales integration

Documentation

Click the link below for a detailed documentation on how to get started with replicating your Freshsales data.

Freshsales documentation