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Daton - Freshdesk Integration

Freshdesk by Freshworks is a cloud-based helpdesk software which streamlines customer conversations across channels like email, social media, phone and chat. With a powerful suite of intuitive features, it makes it easy for teams to ensure a great support experience for customers. Freshdesk is used today by over 150,000 customers across industries, including Bridgestone, HP, Harvard University and DHL.

Integration Details

Integrate Freshdesk with Daton to periodically extract Freshdesk contact and tickets data and store it in a centralized warehouse. One can configure the data replication frequency and the data history to be extracted. Integration with Daton enables sellers to get a better sense of product/feature performance with respect to the number of consumer complaints.

With integrated consumer data from analytics platforms, sales platforms, and helpdesk platforms, organizations will be able to prioritize the complaints and provide efficient service to the consumers. For example, Daton will enable sellers to identify high value customers and assess the quality of care received by them.

Resources

Supported Freshdesk APIs

  1. Agents
  2. Roles
  3. Groups
  4. Companies
  5. Contacts
  6. Tickets

Find more information about the Freshdesk integration

Documentation

Click the link below for a detailed documentation on how to get started with replicating your Freshdesk data.

Freshdesk documentation

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Connectors for a variety of data sources

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