Customer Success Lead/Specialist
Job Id: CUS001
3+ year progressive experience in a customer support or success role in a SaaS company and creating lasting customer relationships and driving product usability and growth.
Job Summary :
– This is a customer centric role which involves understanding the product, answering customer queries, troubleshooting customer problems, provide product usage trainings, and improve the overall product support process
– This role demands hands-on knowledge on software development, and databases
– You will liaise between customers and product managers and help in converting the software problems into product requirements and fixes
– You will collaborate with internal teams for the design and development of key modules
– You will interact with customers to provide technical support and guidance for users
– Troubleshoot and debug problems and create SPRs and CRs
– You will collaborate with other engineers, product managers and testing team to deliver fixes in a timely manner
– Excellent verbal and written communication
– 4+ years of hands-on experience and proficiency in Java and Linux
– 1+ years of hands-on experience in Angular 2+
– 4+ years of hands-on experience in SQL and RDBMS. Any experience in NoSQL databases is a plus.
– 1+ years of hands-on experience in troubleshooting software problems and providing technical support to users. Experience in SaaS applications is a plus.
– Proficient in SQL (both relational and non-relational databases)
– Proficient in using support and helpdesk tools
– Proficient in developing REST and SOAP APIs
– Any experience in leading technical teams is a plus
– Knowledge on cloud infrastructure is a plus