Customer Success Lead/Specialist

Job Id: CUS001
3+ year progressive experience in a customer support or success role in a SaaS company and creating lasting customer relationships and driving product usability and growth.


Job Summary :

– This is a customer centric role which involves understanding the product, answering customer queries, troubleshooting customer problems, provide product usage trainings, and improve the overall product support process 

– This role demands hands-on knowledge on software development, and databases  

– You will liaise between customers and product managers and help in converting the software problems into product requirements and fixes

– You will collaborate with internal teams for the design and development of key modules 

– You will interact with customers to provide technical support and guidance for users

– Troubleshoot and debug problems and create SPRs and CRs

– You will collaborate with other engineers, product managers and testing team to deliver fixes in a timely manner

Eligibility :

– Excellent verbal and written communication

– 4+ years of hands-on experience and proficiency in Java and Linux

– 1+ years of hands-on experience in Angular 2+

– 4+ years of hands-on experience in SQL and RDBMS. Any experience in NoSQL databases is a plus.

– 1+ years of hands-on experience in troubleshooting software problems and providing technical support to users. Experience in SaaS applications is a plus.

– Proficient in SQL (both relational and non-relational databases)

– Proficient in using support and helpdesk tools 

– Proficient in developing REST and SOAP APIs 

– Any experience in leading technical teams is a plus

– Knowledge on cloud infrastructure is a plus